Covid 19 - Procedures and Services Update
18 Mar 2020
In line with recent Government Guidance regarding the spread of Covid-19, Peter Heron wish to offer this new advice to our clients to keep you all up to date with our associated procedures and any changes to our services. We trust you will appreciate that the situation and guidance from Government will change, and in the event it does; we will endeavour to update our own policy in line with theirs as quickly as possible.
At Peter Heron we take the safety of our valued clients, staff and contractors very seriously. As such we are currently taking the following precautions, as in line with Government Guidance;
New Opening Hours
Please observe our temporarily opening hours below:
Monday 9.00 - 17.00
Tuesday 9.00 - 17.00
Wednesday 9.00 - 17.00
Thursday 9.00 - 17.00
Friday 9.00 - 17.00
Our branches on Fawcett Street & Sea Road will temporarily close to the general public until further notice to help contain the spread.
All our team are working remotely from home and are still here to help, and you can always contact us over the telephone and by email. Our terms of Business for both Sales and Lettings, along with tenancy application forms can be sent and completed electronically.
Virtual Market Appraisals and Valuations
These are now being conducted in place of physical appointments. Virtual appointments can be arranged with Managing Director Mr Ashley O’Carroll or Senior Valuation Manager Mr Paul Hubbard.
Please contact our branches as normal over the telephone, via our online booking system or via email to arrange this if required.
We have produced video tours on most of our empty properties and should anyone wish to view the property, we will send them a link to the walk through video showing the property in full.
All other physical viewing appointments have been cancelled until further notice.
This is for everyones safety and we hope you can understand why these measures are necessary.
Everyones health and wellbeing should be at the forefront of everyones minds and we hope you will work along side us in our efforts to beat this virus.
Tenanted property visits and inspections
All routine Property Visits to tenanted properties will be postponed until further notice.
Maintenance of tenanted property
We will continue to manage maintenance in line with the timescales outlined in the Tenant Handbooks, out of hours emergencies will also continue to be managed as normal until further notice. All maintenance issues should be reported as normal using the “Report a Repair” tab on the home page of our website www.peterheron.co.uk
Gas Safety Certificates
As a precaution, and in the event that the Government introduces a lock down, we are arranging for any Gas Safety Certificates due between now and Mid-May to be carried out as soon as possible.
High Risk Category Clients, Customers and Tenants
Tenants in a ‘High Risk Category’ as per the Governments Guidelines or those self-isolating, please contact us via email at [email protected] to inform us, so that we may update our records.
Rent payments will be due as normal and for the foreseeable future. If the Government confirms any changes to this and/or any changes to legislation regarding tenancy agreements and rent payments, then we will update this page along with any procedural changes accordingly.
ARLA advise Tenants who have any concerns about paying their rent due to a change in their work circumstances, please follow the guidance from the Department of Work and Pensions.
We appreciate the majority of our tenants already follow tenancy guidelines and pay rent via standing order, however we would like to stress we will not be accepting any “in person” rental payments going forward, this includes cash or card payments in branch.
Tenants can continue to report any repairs via the www.peterheron.co.uk report a repair function, we simply ask for their understanding of potential limitations during this pandemic.
Please read our full rental payment Q and A in a PDF document.
Government Lockdown Business Continuity
During the current government lockdown, we confirm all our team are working from home remotely and are still contactable on the usual telephone numbers and email addresses.
As we write this today, we want to emphasize the importance of the global issue, but also offer a sense of unwavering optimism for the future. How we each respond at a time like this reflects who we are and what we stand for. We will continue to put our community first and offer support to those who need it.